Orders, Delivery, Refunds, Returns & Disputes Info.

Please review the following policies carefully.

Banzeego Store products, Banzeego Clothing, Banzeego NFT Art And the SRCIC Tokens all share different policies..


*DISPUTES SHALL BE SENT TO:

disputes@banzeego.com

*REFUNDS & EXCHANGES SHALL BE SENT TO:
refunds@banzeego.com
exchanges
@banzeego.com


*Banzeego Store Products Refund and Returns Policy:

Banzeego offers a quick dispute solution and will appreciate it a lot if you provide:

  1. Photos or videos of the damaged item to prove damage.
  2. If the photo cannot prove the products are damaged, please upload the video.
  3. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
  4. The products need to be returned to Banzeego if our Dispute Team asks for a return in Disputes.

Except the important interpretation, Banzeego will make Refund, Resend, or Accept the Return for any of the following cases:


Orders Delayed.

Orders are lacking tracking information, in transit, pending, and expired 60 days after orders departed from Banzeego warehouse. Following countries and shipping methods may be different:

Sometimes, the order had arrived at the nearest post office to the buyer and made it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact the local post office or go to the post office for delivery.


Orders not Received.

Banzeego will not deal with the refund or resend if the tracking information shows the order is delivered.

  1. If You do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.

B.Tracking information alert.
The tracking information shows Alert, the reasons are listed as below:

  1. Incorrect/insufficient address.
  2. No such number.
  3. Unknown recipient.
  4. Refused.
  5. Do not pick up in time.
  6. No safe delivery location.
  7. Uncleared customs.
  8. Others.
  1. The local distributor will deliver 1-3 times according to the actual situation.
    If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days.

You need to pick up the package.

Otherwise, the product will be returned to the sender, our logistics company. During the return, Banzeego takes no responsibility if products have been lost.


Products Damaged.

Banzeego offers a full refund or a replacement if packages arrived are badly damaged.

Banzeego offers a partial refund or a replacement if packages arrive partially damaged (except thread, slightly wrinkled, small scratches etc.).


Incorrect or Missing Products.

Banzeego has a strict quality control process before products are dispatched. Banzeego will deal with incorrect or missing products as follows:

  1. For incorrect products, Banzeego offers a full refund or replacement.
  2. For products with wrong color, size which doesn’t affect product function, etc., Banzeego offers a refund or resend if you provide a screenshot of your clients’ complaint including name, content and date.
  3. For parts missing which don’t affect product function, Banzeego may refund partially or resend the missing part; for parts missing which affect product function, Banzeego will resend the product only.
  4. For accessories, Banzeego will resend the accessories.

For size problems, Banzeego will appreciate it a lot if you can measure the product according to the correct measurement method and provide us with the photo of measurement. Then, our dispute team will deal with your disputes quickly.


Orders Cancellation.

For orders cancellation, Banzeego offers a full refund before products have been processed by warehouses. But things may be different for following orders:

  1. After payment, POD orders cannot be canceled as it is customized.
  2. After payment, private inventory orders cannot be canceled as they are special products and only available for you.
  3. After payment, video and photo orders cannot be canceled as Banzeego has planned and prepared for you after payment.


Deadline of Opening Dispute.

You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.


Force Majeure.

Banzeego takes no responsibility for any product damage or shipping delay caused by the act of god, including but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Banzeego will notify you by Banzeego Chat, Skype, Email, Line, WhatsApp etc.


Return.

Products can be returned to Banzeego warehouses only. 

Unacceptable Disputes.

Banzeego shall not accept any unreasonable disputes, including but not limited to:

  1. The buyer does not like it.
  2. The product description is not real.
  3. Products smell unusual.
  4. The buyer ordered the wrong items or SKU.
  5. The shipping address was provided incorrectly.
  6. Product difference was negotiated in advance.
  7. Tracking information deleted by logistics companies or local post offices.


Banzeego Clothing Refund and Returns Policy:

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to Banzeego. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself (if and as applicable).

If you haven’t registered an account on banzeego.com and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

Banzeego does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

We do not refund orders for buyer’s remorse.

Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion.

The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
  2. sealed goods which were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

therefore Banzeego reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.


Delivery

When will I get my order?

Usually, it takes about 5–7 days to create an order, after which it’s shipped out.

The shipping time depends on your location, but can be estimated as follows:

  • United kingdom: 7–10 business days


When will I get my order?

Our fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal.

We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

It’s difficult to predict the shipping times.  


Where will my order ship from?

Orders are made to order and are shipped from fulfillment companies with facilities worldwide!

Will I be charged customs for my order?
No.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at tracking@banzeego.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.


Orders – How are your products made?

We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!


How do I track my order?

You’ll receive a tracking link via email when your order ships out.

If you have any questions about your tracking or shipment, drop us a line at tracking@banzeego.com


I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged.

To help us resolve this for you quickly, please email us at returns@banzeego.com within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!


Returns – What’s your return policy?

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at returns@banzeego.com


Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at refunds@banzeego.com with photos of wrong/damaged items and we’ll sort that out for you.


Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges.

If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled.

If that’s the case, please let us know at exchanges@banzeego.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!